Remote Assistance

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sw hw install icon flatIt is the responsibility of the customer/contracted support company to install/configure the Olympus hardware and software.

However OPDSUPPORT have the expertise to install and configure any Olympus Professional Dictation System, while providing consultation and guidance throughout the entire project. An experienced technician will become the main point of contact and will act as the assigned project manager for the installation.

An installation can come in many forms (assisted, remote, on-site, or a mix of all three). Have a look at the Installation Services below for pricing and to see which service suits your requirements…

 

Assisted Installation

An Assisted Installation is for the organisation with internal IT teams capable of deploying and configuring a professional dictation system, but might need some remote assistance on the day. With this service, one of our technicians will be able to help create custom installation files, scripts and setup benchmark users and groups to make the process even smoother.

Service Remote
Pre and post sales consultation check ok
Assist with installation of server components check ok
Create customised installation files for faster deployment check ok
Create benchmark users and groups check ok

*Server components sold separately. A quotation will be provided after discussing the project in more detail.

 

Remote Installation

A Remote Installation is geared towards organisations who want the reassurance of knowing that their dictation system is being implemented and supported by the experts.
Our services are based on a wealth of knowledge and are handled by approachable, professional technicians who will be able to add insight and expertise to your dictation project.

Service Remote
Pre and post sales consultation check ok
Design, create and implement dictation folder structure check ok
Install and configure server components check ok
Create customised installation files for faster deployment check ok
Assisted Client Software Deployment check ok
Create and configure all users and groups check ok
System blueprint and sign-off check ok
Basic systems training check ok

*Server components sold separately. A quotation will be provided after discussing the project in more detail.

 

On-Site Installation

An On-Site Installation is geared towards organisations who want the reassurance of knowing that their dictation system is being implemented and supported by the experts.
Our services are based on a wealth of knowledge and are handled by approachable, professional technicians who will be able to add insight and expertise to the dictation project.

Service On-Site
Pre and post sales consultation check ok
Design, create and implement dictation folder structure check ok
Install and configure server components check ok
Create customised installation files for faster deployment check ok
Install client software check ok
Create and configure all users and groups check ok
System blueprint and sign-off check ok
Basic systems training check ok

*Server components sold separately. Subject to access and or installation permissions. A quotation will be provided after discussing the project in more detail.


 

Interested? Contact us for more information.

 

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