psa shield flatAdding a support package to a dictation system will help to resolve issues quicker and keep your system running at an optimum level. Platinum Support Assurance is designed to work alongside a customer’s existing IT support, so that the internal IT help-desk can escalate queries to Olympus where required. As part of this service, Olympus will also be able to configure new users and reconfigure the existing setup should the need arise.

In the event of a catastrophic IT failure (e.g. server failure), Platinum Support Assurance will provide a technician to remotely redeploy and reconfigure your dictation systems or assist IT where possible.

Service Remote
Telephone Support answered within 3 rings check ok
Targeted 4-hour email response time check ok
Remote assistance session available check ok
Direct contact via telephone or email with 2nd Level Support check ok
Software Updates check ok
Ad-hoc system configuration check ok
Ad-hoc user configuration check ok
Disaster Recovery Assistance check ok

*Software Updates apply for the life of the product, upgrades may be subject to additional costs. A quotation will be provided after discussing the project in more detail.


Interested? Contact us for more information.